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This problem is related to the Oracle's database driver. Oracle’s database driver require the Microsoft Visual C++ Redistributables for Visual Studio 2013 to be installed on the machine. The package…
If during the PowerFactory installation, the process fails with a ‘Windows Installer Error Code 5’, then your system has denied the necessary access rights to the PowerFactory installation program.…
With the release of PowerFactory 2016 the licensing system has been re-implemented and is based on a new technology since. Users of former versions of PowerFactory (15.x or previous), need to migrate…
If you have an active maintenance contract, follow these steps: - Open the download area http://www.digsilent.de/index.php/downloads.html - Enter your email and password - Go to PowerFactory Releases…
You have to verify the proxy settings, this are available in the Licence Manager and via PowerFactory menu -> tools -> configuration -> network. Please note, that for proxies that use…
Follow these steps to update the activation file manually if the update is not successful: Open the download area http://www.digsilent.de/index.php/downloads.html - Enter your email and password - Go…
Start up problems with a system error reporting that api-ms-win-crt-runtime-l1-1-0.dll is missing can be solved by manually installing the Microsoft Universal C Runtime update (Universal CRT). Please…
Create a support ticket and attach the Licence Support Package to it. To create a Licence Support Package open the Licence Manager and click on the button Create Licence Support Package. If the…
For a network licence it is necessary to explicitly enable it for network usage. Normally, this is done automatically by the Licence Manager after the activation of a network licence. If this is not…
The Legacy Licence Service is dependent on the CodeMeter Runtime Server. If the CodeMeter Runtime is not successfully started, the Legacy Licence Service cannot find any licence and therefore stopped.…