The currently used licence is not included in the licence activation file of your PowerFactory installation

Category:
Installation and Licensing
Summary

After installing the PowerFactory I get following error:

The currently used licence with the order id XX is not included in the licence activation file of your PowerFactory installation. If you receive this message despite having an active maintenance contract, then the activation file needs to be updated. Otherwise, please contact DIgSILENT sales for a prolongation of your maintenance contract.

 

The message for version 2016 is the following:

This PowerFactory version has been released after the maintenance period of the selected licence. Please contact DIgSILENT sales for a prolongation of your maintenance contract.

Answer

Please note:
only applies to PowerFactory versions prior to PowerFactory 2019.
Since PowerFactory 2019 a licence update is necessary after extension of your maintenance contract.

Summary

After installing PowerFactory I get one of the following errors:
"The currently used licence with the order id XX is not included in the licence activation file of your PowerFactory installation. If you receive this message despite having an active maintenance contract, then the activation file needs to be updated. Otherwise, please contact DIgSILENT sales for a prolongation of your maintenance contract."
or "This PowerFactory version has been released after the maintenance period of the selected licence. Please contact DIgSILENT sales for a prolongation of your maintenance contract."

If you have an active maintenance contract:
* Please contact our support team and ask for the newest version of the licence activation file (cmApm.bin)
* This file is no longer provided from our download area
* Save the file into the installation directory of PowerFactory (eg. C:\Program Files\DIgSILENT\PowerFactory 20XX), replacing the older version of the file

If you don't have an active maintenance contract:
* Please contact our sales department at mail@digsilent.de

 

Back