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You need to validate the licence. To validate the licence proceed as follow: Connect to the internet. You can verify the internet connection following these steps: - Open the Licence Manager by…
The online licence validation process start on every PowerFactory installation every 30 days, however, in cases of network licences, the LicenceValidationService can be installed in the licence server…
This error is related to the number of users connected to the licence. If the number of concurrent users is exceeded, PowerFactory won't be able to start. The number of users connected to the licence…
This error is related to the number of users using a specific module. If there are more users using a licence module than the number of licences available for this specific module, PowerFactory will…
Please note: only applies to PowerFactory versions prior to PowerFactory 2019. Since PowerFactory 2019 a licence update is necessary after extension of your maintenance contract. As the licence…
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This means, that although a valid licence is used, the requested module is not available for this user. You can check which modules are included in your licence via Menu->Help->About PowerFactory. If…
You have to verify the proxy settings, this are available in the Licence Manager and via PowerFactory menu -> tools -> configuration -> network. Please note, that for proxies that use authentication,…
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In case of network licence server usage the communication between PowerFactory and the Wibu Codemeter Licence Service is established via TCP/IP port 22350 tcp and udp. It must be ensured that this…
This problem is related to the Oracle's database driver. Oracle’s database driver require the Microsoft Visual C++ Redistributables for Visual Studio 2013 to be installed on the machine. The package…
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This issue can occur when PowerFactory is configured to store the Workspace directory on a network share or mounted network drive while using a local database. In such cases the database along with…
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