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For a network licence it is necessary to explicitly enable it for network usage. Normally, this is done automatically by the Licence Manager after the activation of a network licence. If this is not…
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This error is related to the number of users connected to the licence. If the number of concurrent users is exceeded, PowerFactory won't be able to start. The number of users connected to the licence…
This error is related to the number of users using a specific module. If there are more users using a licence module than the number of licences available for this specific module, PowerFactory will…
Please note: only applies to PowerFactory versions prior to PowerFactory 2019. Since PowerFactory 2019 a licence update is necessary after extension of your maintenance contract. As the licence…
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This means, that although a valid licence is used, the requested module is not available for this user. You can check which modules are included in your licence via Menu->Help->About…
This message can be related to a corrupted softkey file. To solve the problem follow these steps: Open the following site: http://lc.codemeter.com/23827/depot/index.php In the "ticket" field enter…
This message indicates a problem with CodeMeter. To solve the issue, follow these steps: Open "services" from your windows start menu. Find the service "CodeMeter.exe" and start it manually via right…
This error appears when the licence is installed in a server and the user (client) tries to update the licence. The licence can only be updated in the computer where it is located. …
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Please make sure your USB dongle is correctly connected to the local PC. If this is the case, the error might be related to a known issue in the Licence Manager that does not correctly recognise your…
You have to verify the proxy settings, this are available in the Licence Manager and via PowerFactory menu -> tools -> configuration -> network. Please note, that for proxies that use…
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