The USB dongle with the serial XXXX; has not been found on this computer!

Category:
Installation and Licensing
Answer

Please make sure your USB dongle is correctly connected to the local PC. If this is the case, the error might be related to a known issue in the Licence Manager that does not correctly recognise your expired hardlock.

This error typically happens if you a try to update an expired licence. To solve the issue you have to perform the update via the Wibu Webdepot. Follow these steps:

  1. Open the following site: http://lc.codemeter.com/23827/depot/index.php
  2. In the "ticket" field enter your activation key and click next.
  3. Scroll down and click "activate licences"
  4. Follow the instructions given
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