Maintenance & Support Services

New PowerFactory Versions

DIgSILENT releases a new version of PowerFactory every year. On average quarterly DIgSILENT publishes new service packs. Each new PowerFactory version is enhanced with new functions, new electrical models and extensions to the existing modelling suite, improved calculation and simulation performance. During the guarantee period and with a valid maintenance contract PowerFactory users are able to download software updates from DIgSILENT’s download area for registered users.

Personalised Customer Support

Our technical support team is available from Monday to Friday 08:00 - 17:00 (Central European Time, CET/CEST) to provide professional support to PowerFactory users with a PF4C or PF4R license within the guarantee period or with a valid maintenance contract. During our posted support hours, we will endeavor to respond to support requests within 24 hours. We do not guarantee a resolution to the request in that time period, but will acknowledge the request and communicate with the user as needed to gather more information to help resolve the issue. You can contact us via telephone on our English or German hotline or via our web based customer portal. Within the customer portal you are even able to include your PowerFactory data files (*.pfd) as attachments to your request ticket at any time.

Printed and Electronic Documentation

Electronic copies of the PowerFactory documentation are available for all users with a valid maintenance contract. Printed copies of the current user manual and the introductory tutorial are available upon request at extra cost.

Knowledge Base

We share technical content and knowledge with you by providing FAQs, application examples and advanced tutorials. The frequently asked questions (FAQs) will help you to find answers to common questions quickly, 24 hours a day, 7 days a week. Application examples and videos show typical use cases regarding the transmission, distribution, industrial, and generation sector. Tutorials provided on different topics are suitable for self-dependent learning.

Seminars & User Group Meetings

Seminars are offered at the DIgSILENT headquarter in Gomaringen. Each seminar is conducted by a DIgSILENT expert on the according topic. PowerFactory user group meetings are organized regularly to provide information as well as a platform where PowerFactory users are able to share knowledge and experiences. PowerFactory users within the guarantee period or with a valid maintenance contract get discount for registration.

Newsletter

Registered PowerFactory users will get newsletters about new PowerFactory releases and upcoming seminars via e-mail. Of course you can decide during the registration and at any time later if you want to receive our newsletters.

  • PF4C: Commercial PowerFactory license
  • PF4R: PowerFactory for research (for non-commercial use only)
  • PF4E: PowerFactory for education, available for use in class rooms, seminars and lectures (for non-commercial use only)
  • PF4S: PowerFactory for students, available for students in electrical engineering with a valid student ID card
  • PF4T: PowerFactory for thesis, free PowerFactory licences can be made available to students for implementing a non-sponsored Bachelor/Master/PhD Thesis or Diplomarbeit