I can not open some files after moving the database.


After moving the database from one server to the other I am no longer able to open some files in the new instance. When I try to open them following Error Message is displayed:

“RetrieveFileContent failed: file content [.......] not found”.


It seems that something was not copied correctly during the update procedure.

For more information on how to transfer data correctly refer to our update manual chapter "Data Transfer". There you will find detailed description on how to perform data transfer. If further information are needed, contact our technical support.