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The currently used licence is not included in the licence activation file of your PowerFactory installation

Please note: only applies to PowerFactory versions prior to PowerFactory 2019. Since PowerFactory 2019 a licence update is necessary after extension of your maintenance contract. Summary After…
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Why does the Legacy Licence Service not start automatically with windows startup?

The Legacy Licence Service is dependent on the CodeMeter Runtime Server. If the CodeMeter Runtime is not successfully started, the Legacy Licence Service cannot find any licence and therefore stopped.…
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Licence server XX not found

For a network licence it is necessary to explicitly enable it for network usage. Normally, this is done automatically by the Licence Manager after the activation of a network licence. If this is not…
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Failed to update the activation file

Please note: only applies to PowerFactory versions prior to PowerFactory 2019. Since PowerFactory 2019 a licence update is necessary after extension of your maintenance contract. As the licence…
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Proxy configuration is invalid

You have to verify the proxy settings, this are available in the Licence Manager and via PowerFactory menu -> tools -> configuration -> network. Please note, that for proxies that use…
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Licence problems which require a Licence Support Package

Create a support ticket and attach the Licence Support Package to it. To create a Licence Support Package open the Licence Manager and click on the button Create Licence Support Package. If the…
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PowerFactory is not starting because of missing api-ms-win-crt-runtime-l1-1-0.dll

Start up problems with a system error reporting that api-ms-win-crt-runtime-l1-1-0.dll is missing can be solved by manually installing the Microsoft Universal C Runtime update (Universal CRT). Please…
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Can't load DLL file 'digdbo11.dll'

This problem is related to the Oracle's database driver. Oracle’s database driver require the Microsoft Visual C++ Redistributables for Visual Studio 2013 to be installed on the machine. The package…
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How can I run PowerFactory 15 with a Wibu license?

With the release of PowerFactory 2016 the licensing system has been re-implemented and is based on a new technology since. Users of former versions of PowerFactory (15.x or previous), need to migrate…
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While installing PowerFactory I get the error "Windows Installer Error Code 5" or "Windows Installer Error Code 32" and the installation fails. How can I solve this issue?

If during the PowerFactory installation, the process fails with a ‘Windows Installer Error Code 5’ or ‘Windows Installer Error Code 32’, then your system has denied the necessary access rights to the…
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