Privacy Policy

Data protection

We value your trust, and thus apply the utmost care and the highest safety standards in order to protect your personal information from unauthorised access. The processing of personal data on our website is carried out in accordance with the provisions of the Federal Data Protection Act (Bundesdatenschutzgesetz – BDSG) in effect until 24.05.2018, the Telemedia Act (Telemediengesetz – TMG) and the General Data Protection Regulations (GDPR) in effect from 25.05.2018.

The responsible body

The responsible body within the meaning of the Federal Data Protection Act (BDSG) or the GDPR is:

DIgSILENT GmbH
Heinrich-Hertz-Strasse 9
72810 Gomaringen
Germany

Tel.: +49 (0)7072-9168-0
Fax: +49 (0)7072-9168-88
Email: mail@digsilent.de

Data protection officers

Please use the email datenschutz@digsilent.de to contact our data protection officer(s) if you have any queries regarding the collection, processing or use of your personal data as well as for any information on, correction, blocking or deletion of data.

Data processing on our website

When you visit our website, our web server temporarily stores every access in a log file. The following data is collected and stored until automated deletion:

  • the IP address of the requesting computer,
  • the date and time of the access,
  • the name and URL of the retrieved file,
  • the amount of data transferred,
  • notification as to whether retrieval was successful,
  • the identification data of the browser and operating system used.

The processing of this data is carried out to enable the use of the website (connection setup) and for the purposes of system security, technical administration, network infrastructure and the optimisation of Internet offers. We cannot assign this data to specific persons. The integration of this data with other data sources shall not be carried out; moreover, the data is erased after a statistical analysis.

Under the GDPR, the legal basis for the data processing is § 15 para. (1) of the Telemedia Act (TMG).

The collection, processing and use of personal data

In terms of data processing, your protectable interests shall always be taken into account in accordance with statutory provisions Personal data is only collected if you share it with us voluntarily as part of making contact (for instance: your name, email address or postal address). We use the data you provide solely for the purposes of answering your questions without obtaining separate consent, unless you have specifically consented to the further use of your data.

Under the GDPR, the legal basis for the data processing is Art. 6 para. (1) sent. 1 let. b) of the GDPR.

Use of cookies

We use so-called cookies to make your visit to our website more convenient for your and to enable the use of certain functions. Cookies are small text files that are used as identifiers. We transmit these via your web browser to the hard disk of your computer, and we can read them during your current session (so-called 'session cookies'). In addition, we also use permanent cookies that are stored for up to one year on your hard disk, allowing us to recognise your browser on your next visit. Please note that certain cookies are already set as soon as you visit our website. Our cookies are protected against being read by third parties using the security standards of your browser. You have the option of preventing the storage of cookies on your computer via the appropriate settings in your browser – however, this may restrict the functionality of our websites for you.

Under the GDPR, the legal basis for the data processing is § 15 para. (1) of the Telemedia Act (TMG).

Creation of pseudo-anonymised user profiles for web analysis

This website uses Google Analytics, a web analytics service provided by Google Inc. ('Google'). Google Analytics uses the so-called 'cookies' (i.e. the text modules), which are saved on your computer and allow an analysis of your use of our website. You can view the Terms of Use and the details of the storage duration at https://www.google.com/analytics/terms/de.html . As a general rule, the information generated by the cookie regarding your use of this website shall be transmitted to a Google server in the USA and stored there. However, in case of activation of the IP anonymisation on this website, your IP address shall be shortened beforehand by Google within the member states of the European Union or in other contracting states to the agreement on the European Economic Area. Only in exceptional cases shall the full IP address be transmitted to a Google server in the US and shortened there. Google shall, on behalf of the operator of this website, use this information to assess your usage of the website, compile reports about website activity, and provide further services associated with the website and Internet usage to the website operator. The IP address submitted by your browser as part of Google Analytics shall not be merged with other data from Google. You can prevent the storage of cookies through a corresponding setting in your browser software. However, we would like to note that in this case you may not be able to fully use all the functions of this website.

Furthermore, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) in Google—as well as the processing of this data by Google—by downloading and installing the browser plugin available under the following link:
http://tools.google.com/dlpage/gaoptout?hl=de

Under the GDPR, the legal basis for the data processing is § 15 para. (3) of the Telemedia Act (TMG).

User account

We set up password-protected direct access to our customer portal (user account) for every customer who registers accordingly. Here you can view your inventory data as well as your open and/or closed support requests (tickets).

We store your data as long as necessary for contract performance and/or as long as statutory storage requirements prevent the deletion of your data.

Under the GDPR, the legal basis for the data processing is Art. 6 para. (1) sent. 1 let. b) of the GDPR.

Newsletter distribution

You have the possibility of registering for our newsletter as part of the registration for the customer portal.

If you request our newsletter, we shall use your email address for our own advertising purposes, provided that you have not revoked your consent to receiving the newsletter. In addition to your email address, we require confirmation that you are the owner of the given email address and that you agree to receive the newsletter. This data is collected solely for the purpose of being able to send you the newsletter and to document our authorisation in this regard.

You may unsubscribe from our newsletter at any time by contacting us via email (news@digsilent.de) and arranging for the deletion of your customer account, or by clicking on the link to cancel the newsletter which can be found at the end of each newsletter. However, the cancellation does not affect the legality of the data processing which had been carried out hitherto up to the cancellation and which was based on your consent. We shall store your data until the cancellation is made.

The newsletter is distributed by the provider CleverReach GmbH & Co. KG, Muehlenstr. 43, 26180 Rastede, who processes the data on our behalf.

Under the GDPR, the legal basis for the data processing is Art. 6 para. (1) sent. 1 let. a) of the GDPR.

Online contact and enquiry forms

You have the option of getting in touch with us via the various contact and enquiry forms on our website. You can request information on the products we offer or contact us with regard to any other enquiries. The mandatory information is marked with an asterisk (*). We use the data you provide solely for the purposes of answering your questions without obtaining separate consent, unless you have specifically consented to the further use of your data.

Under the GDPR, the legal basis for the data processing is Art. 6 para. (1) sent. 1 let. b) of the GDPR.

Revision of the declaration of consent

You may have explicitly granted us the following consent and we have recorded this consent. According to the Telemedia Act (TMG), we are obliged to keep the content of the consent ready for retrieval at any time. You can revoke your consent at any time with effect for the future.

Consent to receiving the newsletter

I would like to receive regular information and offers on software products, new software versions and events of DIgSILENT GmbH by email. I can cancel at any time with effect for the future by emailing news@digsilent.de (where I can request that my data be deleted) or by clicking on the link to unsubscribe from the newsletter, which can be found at the end of each newsletter.

Our security standards

Your personal data is transmitted onto our website via the Internet through the so-called SSL security system (Secure Socket Layer). This technology offers high security and is therefore, for instance, also used by banks for data protection in online banking. We secure our website and other systems through technical and organisational measures against loss, destruction, access, modification or dissemination of your data by unauthorised persons.

Fulfilment of information obligations under the Federal Data Protection Act (BDSG)

According to the Federal Data Protection Act (BDSG), upon request, you have the right to free-of-charge information on the data stored about you and, where applicable, the right to correct, block or delete this data.

Fulfilment of information obligations under the GDPR

Under the GDPR you are entitled to the following statutory rights for affected individuals, provided that their requirements are met:

  • the right to the information about your data that we store pursuant to Art. 15 of the GDPR,
  • the right to the correction of inaccurate data pursuant to Art. 16 of the GDPR,
  • the right to delete the data we store pursuant to Art. 17 of the GDPR,
  • the right to restrict the processing of the data we store pursuant to Art. 18 of the GDPR,
  • the right to data portability pursuant to Art. 20 of the GDPR,
  • the right to complain to a competent supervisory authority pursuant to Art. 77 of the GDPR if you believe that the processing of the personal data concerning you violates provisions of the GDPR.